RETURN POLICY AND PROCESS
- Damaged, defective, or incorrect items must be reported within 3 business days of delivery. Please email info@gbcoclothing.com for assistance before returning or with any questions.
- Returns ARE ONLY ELIGIBLE for STORE CREDIT. We do not offer exchanges or refunds!
- Merchandise must be returned within 14 days of delivery confirmation date. Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
NON-RETURNABLE ITEMS
- Sale/Final Sale Items
- PRE ORDER items
- Special Promotions, discount code of 30% off or more
- Clearance
- Belts
- Glasses
- Hats
- Jewelry
- Accessories
- Scarves
- Intimates
- Bodysuits
- Custom Made Items
- Not eligible for a Return or an Exchange: items purchased on sale or as a part of a promotion, including any item purchased as a part of 'HOLIDAY PROMOS, BLACK FRIDAY, CYBER MONDAY, FLASH SALES, and SECRET SALES.'
Store Credit e-Gift Card do not expire
- Store credits will be issued to the email address you provided at checkout. Store credits are sent as a e-gift card with a one-time code. Please allow 5-7 business days to process your return once it is received at our warehouse. If you received free shipping on your order, shipping charges for your item will be deducted from the total returned gift card amount
- All items must be returned in NEW condition. This means items must be returned in their original packaging with tags attached. Items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up or food stains. When returning shoes,/boots please DO NOT return with tape or shipping labels stuck to the shoe/boot box. The shoe /boots box must be returned in a mailing box or wrapped in paper. If any of the returned items are found in the above conditions, they will not be eligible for a store credit. We will return the item(s) back to you and you’ll be required to pay for shipping.
START A RETURN
https://gbcoclothing.com/apps/redo/account/login
- To start a return use the return portal link above. Allow 24-48 hour for your return to be approved. If you submit a return on the weekend we will respond on Monday. GBCO Office hours are Mon-Fri 9am-5pm CST
- Once a return request is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Please make sure items are shipped back within the 14 days return window. Your packing slip is your proof of purchase and must be included with your return to be processed.
We reserve the right to refuse returns which have been worn, laundered, altered in any way, stained/soiled by but not limited to (bodily fluids, deodorant stains, makeup stains, self tanner, perfume/body spray), or which have a broken seal/tampered with liners.
MODIFY SHIPPING ADDRESS
To request a change in address please email info@gbcocothing.com within 12 hours of placing your order. Keep in mind that due to our fast order processing, we cannot guarantee an address change.
CANCEL MY ORDER REQUEST
Placing an order is a multiple step process it is not done by accident. once orders have been placed they cannot be cancelled. Take the time to review your order before placing it.
CAN I CANCEL MY PRE ORDER
Due to the high demand of Pre Order items they cannot be cancelled. There is a an estimated ship date in the product description along with a "pre order" button that lets shoppers know they are purchasing a product that is a "pre order" if you need any additional help please contact us directly.
GBCO Clothing
